On-Demand Webinar: The Hidden Cost of Generalization:
Why Austin, TX Migrated to an EH-First Platform

Is Your Agency Bending Specialized Workflows to Fit General Government Software?

With legacy platforms like Digital Health Department (DHD) sunsetting at the end of this year, environmental health agencies across the country are facing a forced decision point. Many vendors are pushing agencies toward massive, "all-in-one" generalized government tracking systems.

But environmental health isn't general government. When you force specialized health inspectors and administrative teams to use software built for building departments or asset management, you get stuck with rigid configurations, expensive vendor dependencies, and endless manual workarounds.

The City of Austin Public Health Environmental Health Division refused to compromise. Facing a tight timeline, they launched an exhaustive nationwide search to find a platform that actually understood environmental health.

Watch this exclusive peer-to-peer conversation to hear directly from the Austin team on why they selected HS GovTech over competitors, and how they completed an enterprise-level migration in just 11 months.

What You’ll Learn From the Austin Public Health Team:

• The 12-Hour "Curveball" Test: How Austin stress-tested their final three vendors with a rapid-turnaround use case that left traditional corporate vendors heavily struggling—and why HS GovTech excelled.

• Out-of-the-Box Cashiering vs. Promises: Why relying on a vendor's promise to "custom build" your permitting and fund-routing workflows introduces severe timeline risks, and the benefits of choosing a platform that already has it built.

• Achieving Complete System Autonomy: How Austin's internal business analysts can now dynamically add data fields, adjust user screen layouts, and update restriction drop-downs on the fly without waiting for a vendor to write code.

• Real-World Operational Impacts: How the department established a 100% electronic legal chain of custody for field photos and built an Easy-to-Use secure online portal to reduce physical lobby traffic and streamline citizen applications.

• Funding and Grant Strategies: Real-world advice on utilizing federal ARPA funding or FDA/NEHA Voluntary National Retail Food Regulatory Program Standards grants to offset unanticipated transition costs.

Featured Speakers

• Marcel Elizondo – Division Chief, Environmental Health Services, Austin Public Health

• Joe Castelán – Administrative Manager, Austin Public Health

• Michelle Mellor – Acting Program Manager, Austin Public Health

• Richard Hinds – Business Systems Analyst, Austin Public Health

• Cameron Garrison – Host & Founder, HS GovTech

What Your Peers Are Saying:

"It's changeable, we can change things on the screen... We can actually add data fields, we can use those data fields for things, we can set up restrictions for the drop-downs. There's a lot we can do ourselves to keep it manageable, without having to wait... I appreciated another thing... was that HSGT's kind of 'we-can-do-it' attitude that you don't get from a lot of the big companies, like Acela." — Richard Hinds, Business Systems Analyst, City of Austin

Don't let a looming software sunset cram your agency into a rigid platform. Whether you're a large metropolitan agency like Austin or a statewide department like Georgia (who also recently migrated to HS GovTech), find out how an EH-first suite future-proofs your community operations.